Privacy policy

Last updated: July 25, 2026

NEFER Studio operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a considered, made-to-order experience (the "Services"). NEFER Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, submit a custom order request, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the Services:

  • Contact details — name, address, billing address, shipping address, phone number, and email address.
  • Account information — username, password, preferences, and settings, since an account is required to place an order with NEFER Studio.
  • Deposit and payment details — payment method chosen (cash or bank/instant transfer), deposit and balance payment confirmations, and transaction records. NEFER Studio's checkout does not currently collect or store credit or debit card numbers; payment is arranged with you directly.
  • Design and custom order information — reference images, sketches, or design files you upload, along with dimensions, material preferences, and notes submitted through our Custom Orders page.
  • Transaction information — items you view, add to cart, or purchase, and your past orders.
  • Communications with us — information you include when contacting us, including via our Custom Orders form or customer support.
  • Device information — your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

We collect personal information:

  • Directly from you — when you create an account, browse the Services, submit a custom order request, or communicate with us.
  • Automatically — through your device when using the Services, and via cookies and similar technologies.
  • From our service providers — including Shopify and the third-party tools we use to run our store (such as our custom order form provider).
  • From our partners or other third parties, where applicable.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. To fulfill your order, arrange your deposit and balance payments, process your custom design request, communicate about production and delivery, maintain your account, and improve your experience with us.
  • Marketing and Advertising. To send marketing or promotional communications by email or other means, where you have not opted out.
  • Security and Fraud Prevention. To authenticate your account and protect the Services from fraudulent or malicious activity. You are responsible for keeping your account credentials safe and should not share them with anyone else.
  • Communicating with You. To provide customer support and respond to your inquiries, including custom order requests.
  • Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, and vendors or service providers who perform services on our behalf (e.g., payment confirmation handling, our custom order form provider, cloud storage, delivery coordination).
  • Business and marketing partners, where we use tools to support advertising or marketing, subject to their own privacy notices.
  • Third parties you direct us to, such as for delivery coordination.
  • Our affiliates, if any, within our corporate group.
  • As required by law, in connection with a business transaction, or to protect the Services, our rights, or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Your information may be shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties, including Instagram. We are not responsible for the privacy or security practices of these third-party sites. Information you share on public or semi-public platforms may be viewable by others and used by them without limitation as to its use.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion.

Security and Retention of Your Information

No security measures are perfect. We recommend not sending sensitive information to us through unsecure channels. We retain your personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to Access / Know — request access to the personal information we hold about you.
  • Right to Delete — request deletion of your personal information.
  • Right to Correct — request correction of inaccurate information.
  • Right of Portability — request a copy of your information, or its transfer to a third party, in certain circumstances.
  • Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link. You may still receive non-promotional emails related to your account or orders.

You may exercise these rights by contacting us using the details below. To learn more about rights related to data processed by Shopify itself, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing certain requests, and we will respond within the timeframe required by applicable law.

Applicable Law — Egypt

NEFER Studio is based in Cairo, Egypt, and processes personal information in accordance with Egypt's Personal Data Protection Law No. 151 of 2020 and its Executive Regulations, which are regulated by the Personal Data Protection Centre (PDPC), the supervisory authority under Egypt's Ministry of Communications and Information Technology. If you have a complaint about how we process your personal information, you may contact us using the details below, or, where applicable, lodge a complaint with the PDPC.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including through Shopify's infrastructure. Where we transfer personal information out of the European Economic Area or United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the revised policy on this website and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact us:

NEFER Studio Phone: +20 12 70445886 Email: info.neferstudio@gmail.com